Orders & Shipping

• What do I do if I'm missing an item in my order?
• How do I return damaged or incorrect items?
• What do I do if I receive a defective item or the wrong item in my order?
• I put the wrong contact or address information in at checkout for my order. Can I update that?
• Can I change the color and / or size of what I just ordered?
• I forgot to add an item to my order. Can I make a change before it ships?

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• My order has been Returned to Sender due to missed delivery. Why am I being invoiced for shipping again?
• My order has been Returned to Sender due to incorrect or incomplete address details. Why am I being invoiced for shipping again?
• My package is lost in transit, stuck at a courier site, or marked as delivered but has not been received. What do I do?
• Why is my order not being delivered in the time estimated?
• How do you calculate your shipping rates?
• Do you ship internationally?

• My order contained both a pre-order item, as well as an in-stock or digital item. When will I receive my complete order?
• What is a pre-order?
• How do I know if an item is pre-order?
• How does a pre-order work?
• When will I get my pre-order?
• I put the wrong contact or address information in at checkout for my *pre-order*. Can I update that?