How do I return damaged or incorrect items?
If you've received the wrong item or one of your items was damaged, please ensure you initiate a conversation with our support team so that we can assist with correcting your order. See "What do I do if I receive a defective item or the wrong item in my order?" for details on what information to include in your first email to our team.
If you are required to return an item, follow these steps:
- Repackage your products
- Print the shipping label provided to you by our Support team
- Affix this label to your re-packaged mailer ensuring you've covered or crossed out any of your original address information
- Drop this off at your nearest post office
Alternatively, you may be instructed to simply dispose of a damaged product and await a replacement.
Please note: A shipping or handling fee may be incurred from your return / exchange. These are handled on a case-by-case basis and further details can be provided once you have created a Support ticket.
We kindly request you DO NOT ship back any items until a shipping label has been provided to you by our Support Team. If we are unable to track your parcel on the return trip, we may not receive it to the correct warehouse and will be unable to offer additional support.