What do I do if I receive a defective item or the wrong item in my order?
In the unlikely event you have received the wrong item or one of your items was damaged, please contact us immediately with the following information so that we may assist with correcting the order:
- Your order number
- The name of the item you did not receive & the name of the item you received in its place OR the name of the damaged item
- A clear photograph of the item you have received (including our Team logo), as well as clear photographs of any damage found
Once we've received the above information, our Support team will assist with rectifying the order. Please note: You may be asked to return the incorrect or damaged item back to us through our returns process. See "How do I return damaged or incorrect items?" for more information on how to do this.
All claims for wrong or damaged items must be made within 7 days of the delivery date.